Returns are accepted up to 14 days of receipt of your order. If you need to return an item you MUST call 330.629.9800 and obtain a Return Goods Authorization. You may return products that:
Are in their factory original packaging and shipping carton
Have original manufacturer information labels and part numbers attached.
(The original factory carton must not be marked on or used as a shipping carton back to our facility.)
(As long as the parts are not damaged or have not been installed, we can issue a refund for the product only when your return meets these guidelines. The cost of handling and shipping will be credited only in those instances where the return is a result of our error. A copy of your invoice and a letter of explanation as to why the product is being returned must accompany all returns. Incorrectly supplied items will be exchanged or refunded at our option. No refunds will be authorized after fourteen (14) days. All items returned must be in new, unused condition for credit, exchange or refund.
Restocking Fees All approved returns are subject to a 20% restocking fee ($20 minimum) whichever is greater. This percentage does not include the original shipping and handling charges and only applies to the cost of the parts being returned. Shipping and package insurance on all returns is the responsibility of the customer. Unless notified else wise. Returned parts require an RGA number and must be visible on the outside shipping carton. All return merchandise will be the responsibility of the customer until credit is issued from RT Tire Co. Any deviations from the restocking fees are at the discretion of RT Tire CO.
Item will be shipped before or on 9/3/2014